Privacy Policy

Velivape is an online vape shop focused on providing disposable vapes, high-puff vape devices, rechargeable vape options, flavor-focused selections, and vape buying guides for adult customers.

Our website address is:

https://velivape.com

If you have any questions about this Privacy Policy, you can contact us at:

Email: support@velivape.com

We may collect personal and non-personal information when you browse our website, create an account, place an order, subscribe to updates, or contact our customer support team.

Personal information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account login information
• Customer support messages
• Payment-related transaction information

Technical information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Time spent on the website
• Cookie and session information

We use the information we collect to provide, improve, secure, and support our website and shopping services.

Your information may be used for purposes including:

• Processing and fulfilling your orders
• Sending order confirmation emails
• Providing shipping updates and tracking information
• Responding to customer support requests
• Managing your account
• Verifying payment and reducing fraud risk
• Improving website performance and user experience
• Maintaining website security
• Handling returns, refunds, replacements, or delivery issues
• Complying with legal, tax, accounting, or regulatory requirements

To complete your order, we may share necessary shipping information with logistics providers, warehouses, fulfillment partners, and local couriers.

This may include:

• Recipient name
• Phone number
• Shipping address
• Email address
• Order number
• Tracking number
• Parcel information
• Customs or delivery-related information where required

This information is used only to process, ship, track, deliver, or resolve issues related to your order.

Velivape uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Keep you logged into your account
• Improve website performance
• Analyze website traffic
• Support security and fraud prevention
• Personalize content or marketing where applicable

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including shopping cart, checkout, login, currency, language, or account features.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• SSL encryption for website data transmission
• Secure payment gateway processing
• Limited access to customer information
• Website security monitoring
• Account and checkout security controls
• Administrative access restrictions

Although we take reasonable steps to protect your information, no website, server, or online transmission method can be guaranteed to be completely secure.

Velivape does not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment processors
• Shipping carriers
• Fulfillment partners
• Customer support tools
• Website hosting providers
• Email service providers
• Analytics or security service providers
• Legal, tax, or regulatory authorities where required

These third parties are only provided with the information necessary to perform their services.

We may disclose your information if required to do so by law, regulation, legal process, government request, court order, or to protect the rights, safety, and security of Velivape, our customers, or others.

We may also use information to prevent fraud, unauthorized transactions, abuse of our website, or violations of our terms and policies.

If you create an account on Velivape, you may be able to view, update, or manage certain personal information through your account dashboard.

Registered users are responsible for keeping their account login details secure. If you believe your account has been accessed without permission, please contact us immediately.

If you request a password reset, your IP address and account-related information may be processed as part of the reset procedure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for:

• Order processing
• Customer service
• Refunds and returns
• Fraud prevention
• Legal compliance
• Tax and accounting requirements
• Business record keeping
• Security monitoring

When information is no longer required, we will delete, anonymize, or securely retain it according to applicable requirements.

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Request a copy of your personal data
• Withdraw marketing consent

To make a privacy-related request, please contact us at:

support@velivape.com

Please note that we may need to retain certain information for legal, tax, fraud prevention, order dispute, or security reasons.

If you subscribe to our newsletter, create an account, or place an order, we may send you product updates, promotional offers, shopping reminders, or other relevant communications where permitted.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting our support team.

Even if you unsubscribe from marketing messages, we may still send important transactional messages related to your orders, account, shipping, payments, refunds, or customer support requests.

Our website may contain links to third-party websites, payment providers, tracking pages, shipping carriers, social media platforms, or other external services.

Velivape is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Velivape is intended for adult customers only. Our products and website content are not directed to minors.

By using our website, you confirm that you are of legal age to purchase vape-related products in your location. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor, we may delete it where required.

Because Velivape may work with international service providers, logistics partners, payment processors, and website infrastructure providers, your information may be processed or transferred outside your country or region.

Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements, or privacy practices.

Any updates will be posted on this page. The updated Privacy Policy will take effect once published.

We recommend reviewing this page periodically to stay informed about how we protect your information.

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@velivape.com

Thank you for trusting Velivape. We are committed to protecting your privacy and providing a secure online shopping experience.