Terms and Conditions

Velivape is an online vape shop focused on providing disposable vapes, high-puff vape devices, rechargeable vape options, flavor-focused selections, and vape buying information for adult customers.

By accessing or using this website, you confirm that you understand and agree to follow these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.

Velivape products are intended for adult customers only.

You must be at least 18 years old, or the legal vaping age in your country, state, or region, whichever is higher, to browse, purchase, or use products from Velivape.

By using our website or placing an order, you confirm that:

• You are of legal age to purchase vape products in your location
• You are legally allowed to buy and receive vape products
• The information you provide is accurate and truthful
• You will not purchase products on behalf of anyone who is underage

Velivape reserves the right to cancel, refuse, or hold any order if age verification, identity verification, payment verification, shipping restrictions, or legal compliance checks cannot be completed.

By accessing our website, browsing products, creating an account, submitting an order, or completing a purchase, you agree to be bound by these Terms and Conditions.

These Terms also apply to all visitors, customers, account users, and anyone who interacts with Velivape through our website, checkout, customer support, order tracking, or related services.

Velivape may update, revise, or modify these Terms and Conditions from time to time.

Any changes will be posted on this page. The updated Terms will take effect once published on the website.

Your continued use of the website after changes are posted means that you accept the updated Terms. We recommend reviewing this page periodically before placing an order.

Customers are responsible for understanding and following the laws and regulations that apply in their own country, state, region, or delivery destination.

By placing an order, you confirm that:

• Vape products may legally be purchased by you
• Vape products may legally be imported or delivered to your address
• You will use the products only in a lawful and responsible manner
• You will not resell, export, or distribute products in violation of applicable laws

Velivape may refuse, cancel, or refund an order if we believe that fulfilling the order may violate applicable laws, shipping restrictions, payment rules, or product compliance requirements.

Velivape aims to provide clear and helpful product information, including product names, images, specifications, puff counts, battery information, flavor descriptions, and other product details.

However, product information may occasionally contain errors, omissions, outdated details, or differences caused by supplier updates, packaging changes, or manufacturer revisions.

Product images are for reference only. Actual product appearance, packaging, color, flavor name, design, or accessories may vary slightly from the images shown on the website.

Velivape does not guarantee that all product descriptions, images, pricing, availability, or other website content will always be completely accurate, complete, current, or error-free.

All products are subject to availability.

We may limit quantities, discontinue products, update product listings, replace unavailable items, or cancel orders if stock is unavailable.

If an item in your order becomes unavailable after purchase, Velivape may contact you to arrange one of the following options:

• Replacement with a similar product
• Store credit where available
• Partial refund
• Full refund for the unavailable item
• Cancellation of the affected order

Placing an order on Velivape does not automatically mean that the order has been accepted.

All orders are subject to review, payment confirmation, stock availability, shipping availability, customer information checks, and compliance checks.

Velivape reserves the right to refuse, cancel, hold, or limit any order for reasons including, but not limited to:

• Failed or incomplete payment
• Suspected fraud or suspicious activity
• Incorrect customer information
• Unavailable stock
• Pricing or product listing errors
• Failed verification checks
• Shipping restrictions
• Legal or regulatory concerns
• Customer support or delivery risk issues

If an order is cancelled after payment has been received, we will arrange a refund according to the applicable situation and our Refund Policy.

Product prices are displayed on the website and may vary depending on region, currency settings, promotions, exchange rates, taxes, discounts, and checkout configuration.

The final price, currency, shipping fee, discount, tax, and order total will be shown at checkout before payment is completed.

Velivape reserves the right to update prices, correct pricing errors, change promotions, modify shipping fees, or cancel orders placed with incorrect prices.

If a pricing error occurs, we may contact you to confirm whether you wish to proceed with the corrected price or cancel the order.

Taxes, customs duties, import charges, and local fees may vary depending on the delivery destination and applicable laws.

Where available, Velivape may use prepaid-duty or duty-paid shipping routes to help reduce customs-related issues for customers.

However, customs rules and local import requirements differ by country or region. In some cases, additional information, customs clearance steps, local taxes, import duties, or courier requests may apply.

Customers are responsible for following local import laws and providing any required information requested by customs or the carrier.

For more details, please refer to our Shipping Policy.

Velivape accepts the payment methods shown at checkout. Available payment options may vary depending on your country, order amount, currency, risk review, and payment provider availability.

Payment methods may include, where available:

• Credit or debit cards
• PayPal
• Bank transfer
• Other supported payment methods shown at checkout

Payments are processed through secure third-party payment providers. Velivape does not directly store full payment card details.

Additional payment verification, 3D Secure authentication, fraud review, or manual checks may be required before an order is accepted or shipped.

Orders will usually be prepared after payment has been successfully confirmed.

Velivape processes and ships orders according to our Shipping Policy.

In general:

• Orders are usually processed within 1–3 business days after payment is received
• Standard delivery usually takes 7–15 business days, depending on destination and route
• Tracking information will be provided after the order has been shipped
• Tracking updates may take 24–72 hours to appear after the parcel is handed to the carrier

Delivery times are estimates only and may be affected by customs clearance, carrier delays, holidays, peak seasons, weather, remote areas, incorrect address information, or other circumstances outside our control.

Please review our Shipping Policy for full details about shipping time, tracking, carriers, customs, delivery exceptions, and customer responsibilities.

After your order has been shipped, you will receive tracking information by email where available.

Common order statuses may include:

• Pending: Your order has been created and is awaiting payment
• On Hold: Your order is awaiting payment confirmation, review, or additional information
• Processing: Your order is being prepared for shipment
• Shipped: Your order has been dispatched and is in transit
• Completed: Your order has been delivered or fulfilled
• Cancelled: Your order has been cancelled
• Refunded: Your order has been fully or partially refunded

Tracking updates depend on the carrier and local courier system. If tracking does not update immediately, please allow additional time before contacting support.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

• Full name
• Phone number
• Email address
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country

If a package cannot be delivered due to incorrect information, incomplete address details, refusal of delivery, failure to answer courier calls, failure to collect the parcel, or other customer-related reasons, the customer may be responsible for additional shipping fees.

In some cases, packages that cannot be delivered may be returned, held, delayed, or destroyed by the carrier or customs. Velivape is not responsible for losses caused by incorrect customer information or failure to respond to delivery notices.

Returns, refunds, cancellations, damaged products, defective products, and exchanges are handled according to our Refund Policy.

In general:

• Order cancellation may be requested within the allowed cancellation period if the order has not yet been processed or shipped
• Damaged, defective, or incorrect products should be reported within 48 hours of delivery
• Eligible unused and unopened products may be considered for return within the stated return window
• Opened, used, damaged by customer handling, or non-resellable vape products may not be eligible for return
• Approved refunds are usually processed back to the original payment method
• Refund processing time may vary depending on your payment provider or bank

Please review our Refund Policy for complete details before placing an order.

You may create an account on Velivape to manage orders, view order history, save addresses, or access account features.

You are responsible for keeping your account login information secure.

You agree to:

• Provide accurate account information
• Keep your account details up to date
• Protect your password
• Notify us if you suspect unauthorized account access
• Not use another person’s account without permission

Velivape is not responsible for losses caused by unauthorized access resulting from your failure to protect your account information.

Your privacy is important to us.

When you use our website, create an account, place an order, contact support, or subscribe to updates, we may collect and process certain personal information needed to provide our services.

This may include order information, contact details, shipping details, payment-related transaction information, account information, technical data, and customer support messages.

Please review our Privacy Policy to understand how Velivape collects, uses, protects, stores, and shares personal information.

Velivape may use cookies and similar technologies to support website functionality, cart behavior, checkout, login, language settings, currency settings, analytics, security, and performance.

By using our website, you agree that cookies may be used as described in our Privacy Policy or cookie-related notices.

You may manage cookies through your browser settings, but disabling certain cookies may affect website functionality, checkout, cart behavior, or account access.

You may not use the Velivape website for unlawful, harmful, abusive, fraudulent, or unauthorized purposes.

Prohibited activities include, but are not limited to:

• Using the website in violation of any applicable law
• Attempting unauthorized access to our website, systems, or accounts
• Interfering with website security or functionality
• Providing false, misleading, or fraudulent information
• Placing orders using unauthorized payment methods
• Reselling or exporting products in violation of applicable laws
• Uploading malicious code, spam, or harmful content
• Copying, scraping, or misusing website content without permission
• Harassing, abusing, or threatening customer support staff

Velivape reserves the right to block access, cancel orders, suspend accounts, or take appropriate action if prohibited use is suspected.

All content on the Velivape website, including text, images, product descriptions, logos, graphics, icons, page designs, layouts, and other materials, is owned by Velivape or used with permission.

You may not copy, reproduce, distribute, modify, republish, scrape, sell, or create derivative works from our website content without written permission.

Using our website does not give you ownership of any intellectual property rights related to Velivape, our branding, or our website content.

Vape products are intended for adult users only.

Some products may contain nicotine, which is addictive. Vape products are not intended for minors, non-smokers, pregnant or breastfeeding individuals, or people with certain medical conditions.

Product information provided on Velivape is for general shopping and informational purposes only. It should not be considered medical advice, health advice, or a recommendation to start vaping.

Customers are responsible for using products safely, responsibly, and according to product instructions, warnings, and local laws.

Velivape aims to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Website access may be affected by maintenance, technical issues, hosting problems, plugin updates, third-party service failures, security measures, or events outside our control.

We may update, suspend, restrict, or discontinue any part of the website without prior notice.

Our website may contain links to third-party websites or services, including payment providers, shipping carriers, tracking pages, social media platforms, or external resources.

Velivape is not responsible for the content, accuracy, policies, security, privacy practices, or availability of third-party websites or services.

Your use of third-party websites is subject to their own terms and policies.

To the fullest extent permitted by law, Velivape is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, shipping services, payment services, or third-party services.

This includes, but is not limited to:

• Delays outside our control
• Carrier or customs delays
• Incorrect address information provided by the customer
• Failed delivery caused by customer inaction
• Loss of profits or business interruption
• Website errors or temporary unavailability
• Third-party payment, shipping, or tracking issues
• Misuse of products
• Violation of local laws by the customer

Nothing in these Terms excludes liability where it cannot legally be excluded.

You agree to indemnify and hold Velivape harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms
• Your misuse of the website or products
• False or inaccurate information provided by you
• Violation of applicable laws
• Unauthorized use of your account
• Improper resale, export, or distribution of products

Velivape is not responsible for delays, failures, or losses caused by events outside our reasonable control.

These may include:

• Customs delays
• Carrier disruptions
• Strikes
• Extreme weather
• Natural disasters
• Public holidays
• Government actions
• Regulatory changes
• Payment provider issues
• Internet or hosting failures
• Supply chain disruption
• Warehouse or logistics delays

In such cases, we will try to assist where reasonable, but we cannot guarantee exact delivery times or outcomes.

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.

The invalid or unenforceable part will be interpreted in a way that most closely reflects the original purpose while remaining legally enforceable where possible.

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies referenced on our website, form the entire agreement between you and Velivape regarding your use of the website and purchase of products.

If you have any questions about these Terms and Conditions, please contact our customer support team:

Email: support@velivape.com

Thank you for choosing Velivape. We appreciate your trust and support.